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FREQUENTLY ASKED QUESTIONS
Do you work with businesses in Denver, CO?
Yes and nationwide! We're based in Denver, CO and will work virtually with clients across the U.S. We also travel to businesses that need hands-on support wherever they are.
How do you structure pricing for long-term support?
Depending on the specific services and requirements to meet your needs, packages are month-to-month with no long-term commitment.Schedule a no-obligation discovery call to understand your goals, discuss your specific needs in detail, and provide you with a personalized proposal that aligns with your objectives for an accurate rate.
Can I work with both of you? Or with just one of you?
Absolutely. You’ll always have direct communication with one or both of us. You do not have to work with both us. We each offer unique services that can be tailored to your needs.
Do you provide the contract, or can I use mine?
We provide service agreements tailored to the specific scope of services. If you prefer to use your own, we’ll review it and respond within 72 hours.
How do you handle sensitive or confidential information?
We take confidentiality seriously. We use secure tools like LastPass, password vaults, and access-controlled folders. Only essential information is accessed, and we follow internal protocols to ensure that your data is protected at every stage.
Do you sign Non-Disclosure Agreements?
Yes, we’re happy to sign and provide an NDA when confidentiality is important.
Do you offer refunds or satisfaction guarantees?
We guarantee that we are dedicated to delivering exceptional value, results, and tailored solutions to our clients, and are confident we can do the same for you by utilizing the information and direction we receive. To ensure fairness and transparency, we offer prorated refunds, minus the hours already accumulated in work and any additional incurred fees. This allows us to account for the time and effort we've invested up until that point.Please be assured that we value your satisfaction and will work closely with you to address any concerns or issues that may arise during our collaboration. We aim to establish a long-term and mutually beneficial relationship with each of our clients.
What’s your availability?
We have established a flexible availability and are committed to finding a time frame that meets your needs and aligns with your schedule. We understand that you have unique requirements, and we are dedicated to providing mutually agreeable services.Our focus is on efficient quality over quantity. We're here to be a proactive partner in your success. We manage our schedule to prioritize your needs.Whether you need consistent weekly support or a full-scale operational rebuild, we’ll work together to structure a schedule that fits.
Do you require a minimum number of hours?
We specialize in long-term operational support designed to grow with your business. Our focus is on building sustainable systems, refining workflows, and supporting the behind-the-scenes work that keeps everything moving. Depending on your goals, a minimum number of hours may be required to ensure we make meaningful progress. This will be discussed during our discovery call, so we can align on priorities and craft a support plan tailored to your needs.
What equipment or software do you use?
We use secure, standard platforms for communication, task management, document storage, and password protection. All equipment is owned and managed by us. If you use proprietary or industry-specific tools, we’ll integrate where needed.